Before I dive in, we would love to get your response to the DCA Industry Survey – just click here.  It’s open to anyone in digital commerce, takes about ten minutes, and you’ll get a copy of the final study in December.  Thanks! ** In September, the Digital Commerce Alliance gathered 19 digital commerce leaders at TransUnion’s headquarters for a...

. . . and DCA members are meeting in Manhattan on November 8th to talk about it. EXACTLY THREE MONTHS FROM TOMORROW, on Nov. 8th at Mastercard’s offices in Manhattan, DCA members will gather to discuss how to elevate consumer engagement in 2024.  Join us!  You can register here whether you’re a DCA member or a visitor.  It will be...

Healthy Alternatives to Cookies Life After Third-Party Cookies DCA members gathered in San Francisco last week to talk about the future of payments and offers – with deep dives into the potential and present impact of generative AI, the persistent challenge of transactional friction, the possibilities of loyalty-as-a-service and similar offerings, and a discussion of how to gather and use...

Subscription Loyalty Programs Subscription models are very profitable – until they’re not. Will consumers keep signing up? Several DCA members have mentioned subscription loyalty programs to me in conversation lately – a strategic option, a competitive threat, a thing that has to be considered.  The promise of loyal customers and steady, recurring revenue has all sorts of companies asking themselves:...

DCA Strategy Sprint: Open Banking Twelve DCA members white-boarded the business opportunities created by open banking. On Wednesday, a dozen DCA member executives worked together to brainstorm and document the business opportunities that will be created by the full implementation of open finance principles.  Like our November Strategy Sprint on tech disruption, the session was an opportunity to look into...

2022 DCA Industry Study Shows Strong Annual Growth More than one-third of respondents report card-linking growth rates up more than 100 percent HERNDON, Va. (Dec. 19, 2022)—The Digital Commerce Alliance (DCA) released 2022 data revealing industry trends related to the card-linking, mobile wallet, and financial data space at the annual DCA Summit held earlier this month. Among the global trade...

2022 DCA Industry Study Shows Strong Annual Growth More than one-third of respondents report card-linking growth rates up more than 100 percent HERNDON, Va. (Dec. 19, 2022)—The Digital Commerce Alliance (DCA) released 2022 data revealing industry trends related to the card-linking, mobile wallet, and financial data space at the annual DCA Summit held earlier this month. Among the global trade...

AI Leaps Forward Some recent survey work we did shows that DCA members largely agree that artificial intelligence is a big deal. We also know that AI has a long way to go before it’s really transformative. Recently, AI took a big step.  A firm called OpenAI released its ChatGPT tool onto the web.  It’s software that responds to questions or prompts –...

Most Companies think they’re not in the cannabis business. Are they right? In the five years to 2027, the $28 billion global cannabis market will nearly triple in size to over $82 billion.  It’s nowhere as big as beer (a roughly $750 billion global market), but if projections are correct, cannabis will be as big as the global whisky market...

A Fast & Furious Two-Hour Conversation On Thursday, November 17th, 15 DCA executives did a “strategy sprint” to assess tech disruption. Here are a few observations. You may have taken our five-minute tech disruption survey.  We used it to lay the groundwork for a “strategy sprint”.  Fifteen executives from a dozen DCA member companies worked together to assess which technologies...

Is it time to invest in talent? DCA members are, of course, talking about the layoffs – and considering the talent acquisition opportunities they present.  This week Meta (Facebook) announced 11,000 layoffs, piling its colossal reduction in force atop RIFs from other high-tech household names.  CNBC has a running tally of recent layoffs here.  A lost job is always bad...

DCA’s Tech Disruption Survey Take our mobile-friendly five-minute survey here and you will receive a report summarizing the results on November 21st.  In recent conversations with DCA members, we’re hearing a lot about a new wave of tech that threatens even the most innovative businesses; many leaders are expecting a shakeout in the next two years.     One key question: which tech is...